Refund policy

Return & Refund Policy

As a health and beauty retailer, we do not accept returns or refunds for change of mind, incorrect selection, or general dissatisfaction with a product, in line with hygiene and safety standards for personal care items.

However, if you receive a defective, damaged, or incorrect item, please contact us within 30 days of receiving your order at support@gobeautycosmetics.com, and we will process a full refund upon verification of the issue.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-returnable items
In addition to defect-based claims, we do not accept returns on: perishable goods, custom or personalized products, sale items, gift cards, or hazardous materials (flammable liquids or gases). Personal care and beauty products fall under this policy due to hygiene regulations.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receipt for any reason, without justification — except where the product's seal has been broken or it has been used, in accordance with EU consumer protection exceptions for hygiene-sensitive goods. Items must be in their original, unused condition with tags and packaging intact, along with proof of purchase.

Refunds
Once your defective item claim is reviewed and approved, we will notify you and process a full refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@gobeautycosmetics.com.